Subscription FAQs

How can I  manage my subscription?

You can access your subscriptions by login to your account on our website.

You can also access customer portal through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. 

Where can I see my upcoming deliveries?

You can see all your upcoming deliveries in 'MANAGE SUBSCRIPTION' section by login to your account in the shop. 

How can I renew my subscription?

You can renew your subscription by yourself  in by login into your account or you may contact us on call/whatsapp at +91 99971383039 

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. 

Screenshot of cancellation the subscription.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Which all payment methods are allowed in subscription?

You can subscribe through Debit or Credit cards only . This is due to some technical  limitations at our end

However you may contact our service team at +91 9971383039 if you would like to pay by any other method.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.